New-in-Box appliances in original condition are allowed full refunds within 30 days of purchase. Refunds are not allowed for delivery or installation services (if installed). Return freight costs will be paid by Mazer if delivery was paid with original purchase. If returns are not in the original delivered packaging, 20% restocking fees may apply.
Scratch & dent appliances are not eligible for a refund. An exchange or store credit may be allowed if the appliance cannot be repaired to the customer's satisfaction under manufacturer's warranty. Any problems should be reported within 7 days of receipt of Scratch & Dent merchandise. In the event of an allowed exchange or store credit, Mazer will pay for the return shipping if delivery was paid for with the original purchase. Credit will not be given for delivery/installation. Restocking fees of 20% may apply if the exchanged item is not in original condition.