FAQ

If I am buying a Scratch & Dent appliance online, how can I know the condition it will be in?

We take pictures of each Scratch & Dent appliance as they come in and attach yellow pointers to show all defects.  On newly received items, there can sometimes be a delay. If there is a Scratch & Dent without pictures that you would like to see online, let us know by phone or e-mail, and we will promptly add photos. Also, everything online is on display at our store in Avondale.

Why Mazer? Why not buy at a large chain store?

We focus on appliances only, and have developed strong relationships with LG and GE to secure deals that other retailers don't have. We can usually save you 20-50% vs national chains. Mazer has been a local family business since the 30's, and our employees actually know and care.

What is the difference between New In Box, Scratch & Dent, and Special Buy?

On the site and our sales floor, color coded price tags identify different conditions. New In Box items are tagged as green and priced competitively at MAP (minimum advertised price set by the manufacturer). We can special order the entire line-up of GE (excluding Monogram) and LG, which is available usually within 3 days after ordering. Special Buy items are closeouts or overstocks that are in original factory packaging and priced around 20% off MAP with pink sales tags. Scratch & dent appliances are NEW, out-of-box, with cosmetic defects just like what other retailers call floor samples. Yellow price tags identify them.

There is only one difference between Scratch & dent and New In Box warranties. Scratch & dent warranties exclude cosmetic issues, but fully cover parts and labor for the same period as New In Box. Special Buy appliances carry the same warranty as New In Box. Scratch & dent appliances are out-of-box clearance with a 1 year manufacturer warranty which makes them eligible for a 5 year extended warranty.

Can I actually touch the appliance before buying it?

Yes! Every appliance listed online is in our store and available for immediate pickup or delivery. Store hours and location can be found on Google Maps here .

How do I get my appliances?

Store pickup is available during business hours. We offer delivery that varies in price depending on where you live. Installation is also available up to 75 miles from our Avondale location. Enter your zip here for a real-time quote to the place of delivery:

We offer delivery that varies in price (See shipping quoter or checkout). Sales tax also varies between store pickup & delivery

Do Scratch & Dent appliances have a warranty?

We test every Scratch & Dent appliance that we sell, and LG and GE backs it with a one year factory warranty. This makes them eligible for 4 year additional warranties. For customers within within a 70 mile radius of Birmingham, if you have any problems within the first week we will send a tech out. After that the manufacturer warranty should cover all functional problems, excluding cosmetic and customer abuse damages. For all customers using freight or outside our 70 mile Birmingham footprint, manufacturer's warranty can be employed from day one, as we cannot send out a tech. For more information on warranties, read here.

Why is every appliance unit unique?

Every Scratch & Dent appliance on this site is a One-of-a-kind because the imperfections are different and in different places. We may have 20 of the same model, but our inventory tracks them individually by serial number to make it easier for you to see exactly what you are buying.

What is your return policy?

Our return policy can be read here .

Can I get financing?

We offer 2 types of consumer financing.

  1. Wells Fargo Supplies 12 months 0% interest with approved credit.
  2. UOwn offers no-credit-check lease-purchase plans with a quick pay option
Prequalify Here

If I order online, how do I get my appliance(s)?

There are two delivery options which you choose in the checkout: Store Pickup or Delivery. With Store Pickup, you can drive to our Avondale store and load from our dock during store hours. We can accommodate any vehicle height, and we supply free tie-down materials. For Delivery, enter your zip below to see if you are in our service area and get a real-time quote:

Please note, sales tax varies between Store Pickup & Delivery. Read more about our Delivery and Installation policies

How do I install my appliances?

We offer an installation service for most appliances if you choose Local Delivery in the cart. We also provide all manufacturer documentation with each appliance, which includes installation instructions. For gas appliances, you will need a certified technician to connect the gas line.