If I am buying a Scratch & Dent appliance online, how can I know the condition it will be in?

We take pictures of each Scratch & Dent appliance as they come in and attach yellow pointers to show all defects.  On newly received items, there can sometimes be a delay. If there is a Scratch & Dent without pictures that you would like to see online, let us know by phone or e-mail, and we will promptly add photos. Also, everything online is on display at our store in Avondale.

Why Mazer? Why not buy at a large chain store?

We focus on appliances only, and have developed strong relationships with LG and GE to secure deals that other retailers don't have. We can usually save you 20-50% vs national chains. Mazer has been a local family business since the 30's, and our employees actually know and care.

What is the difference between New In Box, Scratch & Dent, and Special Buy?

On this website and on the sales floor of our Avondale store, color coded price tags identify different conditions. New In Box items are tagged as green and priced competitively. Special Buy items are closeouts or overstocks that are in original factory packaging and priced around 20% off MAP with pink sales tags. Scratch & Dent appliances are generally NEW, out-of-box, with cosmetic defects just like what other retailers call floor samples. Yellow price tags identify them.

There is only one difference between Scratch & Dent and New In Box warranties. Scratch & Dent warranties exclude cosmetic issues, but fully cover parts and labor for the same period as New In Box. Special Buy appliances carry the same warranty as New In Box. Scratch & Dent appliances are also eligible for a 5 year extended warranty.

Can I actually touch the appliance before buying it?

Yes! Every appliance listed online is in our store and available for immediate pickup or delivery. Store hours and location can be found on Google Maps here .

How do I get my appliances?

Terminal Pickup is available for most areas in the contiguous 48 states at significantly reduced freight costs. Curbside delivery is also available at standard freight pricing. Enter your zip on any given product page for an exact price and driving directions. For customers in or near Birmingham Alabama, Store pickup is available during business hours. We also offer delivery within a 70 mile radius of our Avondale location, which varies in price depending on where you live. Installation or Haul-Aways of your old appliances can be added to those deliveries for an additional cost.

Do Scratch & Dent appliances have a warranty?

Yes. Our supplier manufacturers offer a one year, in-home warranty limited to functional fixes (excluding cosmetic defects). Optional extended warranties can also be bought for up to 5 years of coverage after purchase. Read more here.

Why is every appliance unit unique?

Every Scratch & Dent appliance on this site is a One-of-a-kind because the imperfections are different and in different places. We may have 20 of the same model, but our inventory tracks them individually by serial number to make it easier for you to see exactly what you are buying.

What is your return policy?

Our return policy can be read here .

Can I get financing?

We offer both in-store and online financing from various partners. Details on these options, such as how to apply, can be found on the financing page

If I order online, how do I get my appliance(s)?

There are two delivery options which you choose in the checkout: Store Pickup or Delivery. With Store Pickup, you can drive to our Avondale store and load from our dock during store hours. We can accommodate any vehicle height, and we supply free tie-down materials. For Delivery, enter your zip below to see if you are in our service area and get a real-time quote:

Please note, sales tax varies between Store Pickup & Delivery. Read more about our Delivery and Installation policies

How do I install my appliances?

We offer an installation service for most appliances if you choose Local Delivery in the cart. We also provide all manufacturer documentation with each appliance, which includes installation instructions. For gas appliances, you will need a certified technician to connect the gas line.