FAQ

If I am buying a Scratch & Dent appliance online, how can I know the condition it will be in?

We take pictures of each Scratch & Dent appliance as they come in and attach yellow pointers to show all defects.  On newly received items, there can sometimes be a delay. If there is a Scratch & Dent without pictures that you would like to see online, let us know by phone or e-mail, and we will promptly add photos. Also, everything online is on display at our store in Avondale.

Why Mazer? Why not buy at a large chain store?

We focus on appliances only, and have developed strong relationships with LG and GE to secure deals that other retailers don't have. We can usually save you 20-50% vs national chains. Mazer has been a local family business since the 30's, and our employees actually know and care.

What is the difference between New In Box, Scratch & Dent, Special Buy, and Special Order?

On the site and our sales floor, color coded price tags identify different conditions. New-in-Box items are tagged as green and priced competitively at MAP (minimum advertised price set by the manufacturer). We can special order the entire line-up of GE (excluding Monogram) and LG, which is available usually within 3 days after ordering. Special Order appliances are also priced with green tags on the site. Special Buys are closeouts or overstocks that are n original factory packaging and priced around 20% off MAP with pink sales tags. Scratch & Dent appliances are NEW, out-of-box, with cosmetic defects just like what other retailers call floor samples. Yellow price tags identify them.

There is no difference between Scratch & Dent and New-in-Box in terms of warranty. Our S&D appliances are new-out-of-box and come with a 1 year manufacturer warranty which makes them eligible for a 5 year extended warranty.

Can I actually touch the appliance before buying it?

Yes! Every appliance listed online is in our store and available for immediate pickup or delivery. Store hours and location can be found on Google Maps here .

How do I get my appliances?

Store pickup is available during business hours. We offer delivery that varies in price depending on where you live. Installation is also available up to 75 miles from our Avondale location. Enter your zip here for a real-time quote to the place of delivery:

 

Do Scratch & Dent appliances have a warranty?

We test every Scratch & Dent appliance that we sell, and LG and GE backs it with a one year factory warranty. This makes them eligible for 5 year extended warranties. Within the first week, if you have any problems, we will send a tech out. After that the manufacturer warranty should cover everything. for more information on warranties, see here.

Why is every appliance unit unique?

Every Scratch & Dent appliance on this site is a One-of-a-kind because the imperfections are different and in different places. We may have 20 of the same model, but our inventory tracks them individually by serial number to make it easier for you to see exactly what you are buying.

What is your return policy?

Our return policy can be read here .

Can I get financing?

12 months No-interest financing and lease-purchase plans (with no credit check) are available. You can finance your purchase inside the store only. But you can apply online for any of our financing options and save time when you come to the store. Read more and apply here .

If I order online, how do I get my appliance(s)?

There are two delivery options which you choose in the shopping cart. You can pickup at the store during store hours. We can acomodate any vehicle height, and we supply free tie-down materials. For  Local Delivery, Enter your zip  in the product detail page or in the shopping cart to see if you are in our service area. Local Delivery also offers extra services, such as: Installation and Haul-Away (removing your old appliances). Every product page lists the services that are offered for that product, and you can add them on the cart page.

How do I install my appliances?

We offer an installation service for most appliances if you choose Local Delivery in the cart. We also provide all manufacturer documentation with each appliance, which includes installation instructions. For gas appliances, you will need a certified technician to connect the gas line.